Our
Services
We
make sure everything fits!
One Step Retail
Solutions is one of the leading POS resellers and
service providers of retail store management systems
worldwide, with a national network of highly trained
and certified technicians that enables us to work
with any specialty retailer of any size, anywhere.
At One Step, we
provide our clients with proven POS technology that
enables them to adapt quickly to changing conditions
and play a far more strategic role in gaining a
competitive advantage in the marketplace.
Technical
Support with
99% customer satisfaction
One Step's
state-of-the-art Technical Support department helps
customers get the most out of their POS systems. Our
support team responds quickly and is available when
you need us. There are several ways to support your
system, from our Premium Support for the highest
levels of support service to our Emergency Support
for per incident support. Find
out more about our Support services >>
24/7 Interactive
Support Knowledge Base
One Step has the
world's largest Knowledge Base exclusively for
customers to support our POS software, ensuring a
consistent level of premium service that gets your
problems resolved quickly with our off-line help
24/7.
This Knowledge Base
is the finest self-help resource for
troubleshooting, maintaining and maximizing your POS
software and represents the combined understanding
of dozens of Certified technicians at One Step over
many years. That means our clients can effectively
access the minds of certified technicians 24 hours a
day, 7 days a week.
We help you
Implement your POS system
Our technicians
work with you in implementing your new POS software
system and ensure your staff receive the training
they need to get up and running fast.
Installation
One Step's service
technicians will oversee and manage the entire
installation process from start to finish.
Training
We provide
consultants with retail expertise to ensure you get
the most out of your point of sale software system.
We offer:
- On-site
training with personalized one-on-one help
- Training
classes & seminars providing hands-on experience
- Client
Webinars
Our in-depth
classes provide you with increased knowledge to
maximize your POS system utilization and benefits,
and boost profits.
Request more
information about our training services
Custom
programming
Our custom
programming department will tailor your POS software
to fit your specific needs. The purpose of this
department is to give our customers the maximum
amount of use out of their applications.
The point of sale / inventory control products that
One Step Retail Solutions offers typically work for
most customers without modifications. However, for
some retail businesses, special adjustments are
needed that are not part of the program.
One Step Retail Solutions' custom programming
department can help customers with these special
needs. These services include:
- Creating
custom reports from either the applications we
sell or from other databases. These can be
formulated to have any data in the exact format
needed to help a customer understand exactly
what is happening in their business.
- Creating
custom "plug-ins". These are mini-applications
that can be added to our programs to perform
specific operations that are not in the
software. Some of these include sending data to
other databases, or populating the database of
the host application with data from other
sources. For some customers, we have also used
these plug-ins to help users accomplish tasks
faster and with more accuracy.
We work closely
with the customer to customize the program to their
specific needs, whether it be inside the program or
a custom report, or any special service.
With custom programming we can also:
- create special
links between your web site and the software
- build special
exporting capabilities
- link to
third-party applications
- create special
payment options
...and much more.
Our programmers will speak with you to enhance the
programs to make it easier for you to use and
provide you with the tools necessary to help your
business grow.
Contact us to discuss your
needs!
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